Birthday Parties

BIRTHDAY PARTIES FAQ

1. Is an adult required to accompany the kids during the party?

Yes, children under the age of 6 will need to be accompanied by at least 1 adult.

2. How early can I book my birthday party slot?

You can make a booking at least one week in advance. This is subject to availability.

3. What is the role of the party host?

The party host will be with the party guests for 2 hours to conduct the chosen play experience, assist with the birthday celebrations and to lead them around the park to experience the different activity stations.

4. What is the minimum age requirement for kids?

The minimum age requirement is 6 years old. Under 6 years old children must be accompanied by an adult.

5. If some of my guests don’t show up that day, will there be any partial refund?

We are unable to do any partial refund if the number of guests falls below the confirmed numbers. There will be no changes to the final bill.

6. Does everyone in my party have to sign the waiver?

Yes, everyone must sign the waiver form. Minors below 12 will need a parent/guardian to sign the waiver form on their behalf.

7. Is there any guideline on the clothes or footwear to enjoy the park?

Come in comfortable clothing as our park activities require plenty of movement. Please note that grip socks are required for play.

8. Can I make changes to my reservation?

Please contact us by email to check if the changes are possible.

9. Are we allowed to bring in our own food?

Bringing your own food is not allowed.

10. What if my guests arrive late?

The party sessions are fixed. We encourage you to remind your guests to arrive promptly at the stipulated time. There will be no extension on party time if guests arrived late.

11. When will I need to settle payment in full?

Full payment has to be fulfilled upon birthday party booking confirmation.

12. When do I need to give the final details of my party attendees?

Kindly provide us with the final details of your party attendees 1 week before the party date. This will include the total pax and their names.

13. What is the cancellation policy?

SuperPark does not offer refunds. Please contact us to reschedule your party to a later date.